Terms of service

Pricing terms:

• The product prices listed are current and updated. However, these are subject to change without advance notice.
• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
• Our products are liable for GST in India.
• All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

• We offer the option for ‘Cash on Delivery’ only on orders above INR 2,999/- and only for domestic orders. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.
• If you are physically unavailable for during the time of delivery, please suggest an alternative address or contact number of a reliable source at service@Homeoessentials.in within 48 hours of order placement, for successful delivery.
• If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure.
• If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.
• All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. We request you to write to us at service@Homeoessentialsindia.com well within the aforementioned time frame. Homeo Essentials will not be responsible for any claim raised with respect to damages or missing products post 48 hours of delivery.
• Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team on email at service@Homeoessentialsindia.com or chat with us from Monday to Saturday, from 9:30-6:30 PM IST.
• If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at service@Homeoessentialsindia.com with the order number on the same date that you placed the order.
• Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order. Click here to know more about our COVID-19 safety measures.
• COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher.

Order Cancellation terms:

If you wish to cancel your order, you can do so by sending us an email on service@Homeoessentials.in within 24 hours of placing the order.

You can also call our Customer Care on +011-41219191 (Timings: 9:30 am - 5 pm IST), within 24 hours of placing the order.

Once orders have been dispatched, they cannot be cancelled.

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Out of stock Items:

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Homeo Essentials Online does not back order, that is, we do not accept orders which we cannot fulfill immediately.

Product Quality Related Complaints:

In the case of a product quality concern, please send us an email at service@Homeoessentials.in within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

• Order number
• Product that is highlighted for quality issue
• Details of your Request
• Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

In the case of a quality issue highlighted our team will first connect you with an in-house Homeopathic Doctor within 2 working days. Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check.

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with by email.

If the product passes the test and matches the complaint, we shall initiate the return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks’ minimum.

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of colour that cannot be backed by proof of quality issues with the product itself is not applicable

No cash refunds are permitted.